Children. We do not take persons under the age of sixteen on our regular treks. Persons under the age of sixteen are welcome to join us on our family and private charters; however, bookings must be made with our office directly. Persons aged sixteen and seventeen are welcome on our treks; however, they must be accompanied by a responsible adult or have permission from a parent or carer.
Booking procedure. Bookings for a trek can be made either:
Online or
Over the phone.
Deposit. Bookings made more than 60 days before the scheduled trek date require a deposit of 20% to secure your place, with the balance payable no less than 60 days before the departure date. Reservations made 60 days or less from the departure date require full payment at time of booking.
Cancellation Policy. The following cancellation policy applies:
Booking cancelled more than 45 days before the scheduled trek departure date, received by Trek Ningaloo in writing – full refund, less booking fees.
Booking cancelled between 14 and 45 days before scheduled trek departure date, received by Trek Ningaloo in writing – full refund, less deposit and booking fees.
Booking cancelled less than 14 days before the scheduled trek departure date, received by Trek Ningaloo in writing – no part of monies paid will be refunded.
No-shows – no part of monies paid will be refunded.
Covid cancellation policy. Any booking cancelled due to COVID related government restrictions beyond the customer’s control, received by Trek Ningaloo in writing within 24 hours of restrictions being announced, will be eligible for a full refund minus any booking fees paid.
Trek Ningaloo reserves the right to cancel any trek due to adverse weather conditions, or circumstances beyond our control. If a trek is cancelled, clients will be given the option to transfer their booking to an alternative date or receive a refund of all monies paid. However, Trek Ningaloo will not be responsible for reimbursement of the cost of flights, accommodation, hire car, meals, or of any other incidental costs which are or may be incurred in relation to the cancelled trip.
Trek Ningaloo strongly recommends the purchase of travel insurance to cover flight cancellations, family emergencies or medical and health concerns.
Tour date amendments. we understand that your travel plans may change. Therefore all our treks and start dates are changeable. You must notify us in writing of any desired start date or trek changes prior to the start date of your trek. Your request for a start date or trek change will be subject to the availability of your desired trek or start date. You can also move your trek to open dated.
If you wish to change your trek or date more than 30 days prior to the start date of your original trek, the change will be free of charge.
If you wish to change your trek or date within 30 days from the start date of the original confirmed Tour, a minimum administrative fee of $200 will apply for the reasonable costs incurred by us for the change.
If the trek you change to is of less value than your original booking, the balance of extra monies paid will remain as credit to be used against any future trek.
Privacy and Security Policy. Trek Ningaloo is dedicated to keeping your details private. Any personal information we collect about you is kept strictly secure and only used to identify your needs to help Trek Ningaloo make your trek an enjoyable experience. Your personal information is not used for any other purpose and is not sold or passed on to third parties for marketing purposes.
Health & Fitness. It is expected that you will have a good general level of health, fitness, and agility and be able to carry a pack weighing between 12-15 kg. Daytime temperatures can reach as high as 30°C, and afternoon trekking can be challenging. Time spent on the trail can vary between 6 and 8 hours per day; however, an eight-hour day will see you physically walking with your pack on for about half of that, with the rest of the time spent resting, swimming, or snorkelling and enjoying the view.
All participants must fill out a Medical History form and bring a copy with them on the day of their trek. If required or you are over 60, please also have the Medical Clearance form signed and emailed back to us before the start of your trek.
Should you withdraw from the trek for any reason whilst in progress, you will be responsible for all transport, medical, accommodation, food, and other expenses. It is vitally important that your travel insurance be current and up to date.
Trek Ningaloo may at its discretion remove a trekker from the tour should their conduct possibly compromise the health and safety of either themselves or the other members of the trek, or whether Trek Ningaloo considers the trekker physically unable to complete the trek safely. This would again be at the trekkers own expense.
Payments. We accept payment via our online booking system or over the phone. We accept credit or debit card. If other forms of payment are requested please call us to arrange an alternative method.
Trek Ningaloo
ABN: 14487630613